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The Music Store 30-day money-back guarantee:

In addition to the 14-day statutory right of withdrawal (in accordance with § 13 BGB), MUSIC STORE offers every consumer a further 16 days' right of return – a total of 30 days.

For online purchases: Returns can be made within 30 days without giving a reason.

For purchases made in store: Returns can be made in store within 7 days for a refund of the purchase price. In addition, we grant a 30-day exchange right or a credit note to your customer account.

Exceptions:

Excluded are goods such as consumables (e.g. tubes, strings, cables), unsealed/opened software, digital content, sheet music/books, Apple products, custom-made products, hygiene items (e.g. in-ear headphones, wind instruments) or registered software.

Also excluded are all financed transactions (financing within the scope of our in-house short-term financing and financing within the scope of bank financing).

How does the return work?

Return label: Send us an email or give us a call and we will immediately send you a free return label for up to 31.5 kg. Above this weight, the goods will be collected by UPS/a shipping company and pro-rata costs may apply. For returns from abroad, please consult our customer service team in advance.

All contact information can be found here, or you can log in to your customer account

Condition of goods: Returns must be made in the original packaging. The goods must be complete, without signs of use and securely packaged. If there are signs of use, a reduction in value may be claimed or the return may be refused.

Bundles: Returning individual bundle components will result in the remaining items being recalculated at the regular price.

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These conditions apply to the Music Store 30-day money-back guarantee. The conditions for the statutory right of withdrawal and our warranty services can be found in our General Terms and Conditions (GTC).